Refund & Return Policy

Refund & Return Policy

Last Updated: June 29, 2026

Thank you for shopping with flexili.shop. We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.

  • You receive the wrong product.

  • The product has a manufacturing defect.

  • The item is missing parts or accessories.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.

  • The product must be unused, unworn, and in its original condition.

  • All original tags, labels, packaging, manuals, and accessories must be included.

  • Proof of purchase or the order number is required.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or incorrect:

  • Used or damaged products caused by the customer.

  • Products without original packaging or tags.

  • Products returned after the return period.

  • Gift cards.

  • Downloadable or digital products.

  • Personal care, hygiene, or intimate items once opened (where applicable).

  • Clearance, sale, or promotional items, unless defective.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number.

  • Clear photographs or videos of the product.

  • Photographs of the shipping package, if applicable.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider or bank.

5. Return Shipping

If the return is due to:

  • A damaged product,

  • A defective product, or

  • An incorrect item sent by us,

we will bear the applicable return shipping costs where appropriate.

If the return is for any other eligible reason, the customer may be responsible for return shipping charges unless otherwise stated.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements outlined in this policy.

7. Exchanges

We offer exchanges only for:

  • Defective products.

  • Damaged products.

  • Incorrect items delivered.

Exchange requests are subject to product availability.

8. Refund Exceptions

Refunds may not be issued if:

  • The returned product fails inspection.

  • The product shows signs of use or damage caused after delivery.

  • Required accessories or packaging are missing.

  • The return request does not meet the eligibility criteria.